Returns & Exchanges
At Sanvi Jewels, we want you to be completely enamored with your new jewelry; however, if you are not satisfied, we offer a seamless 14-day return and exchange policy for all unworn items. Please ensure your pieces are returned in their original packaging to qualify for a full refund or store credit.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Jewelry
Carefully place the jewelry in its original Sanvi Jewels gift box and secure it within a padded shipping envelope to prevent damage during transit.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Quality Check and Refund
Once our artisans inspect the returned item for quality assurance, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing